NETSUITE SERVICES
Doozy Think Tank
Everything You Need,
Right When You Want It
Doozy Think Tank is the Service & Support team at Doozy.
Made up of a seasoned crew of solution architects, success managers, craft beverage industry specialists and support professionals, Think Tank handles all the strategic and operational solutions you need to stay on task – and hit targets.
Keep scrolling to learn more about our Service & Support offerings or schedule an intro call today.
DOOZY THINK TANK SERVICE TIERS
A NetSuite ERP implementation is a big deal. Savvy leaders know that the real work doesn't stop at with IT . . . and it definitely doesn't stop at go-live. Instead, that's when new company-wide systems, processes – and the people tasked to use them – are all put to the test in new software.
Oftentimes, go-live gets staff and leadership very excited about whatNetSuite can do – and the requests for optimizations, customizations, and upgrades start to collect. It generally sounds something like this: "Wait – I can see that?? In a dashboard?! What else can I see!!?!"
This transition is one of the key points Doozy Think Tank can step in to start delivering value through a variety of support and services offerings and tiers. We can answer those questions . . . and a whole lot more.
Keep scrolling to determine which service level below fits your needs and timeline and then buy it á la carte or blend it with Guided Support for the optimal outcome.
Operational Level
If you're looking for a NetSuite partner in success, you're in the right place.
Perhaps you've got a handful of customization projects and are trying to decide which modules to implement next. Perhaps your staff needs more training and resources to fully embrace the solution. Or perhaps you're just sick of being passed around between support techs and want one key person to coordinate and advise on everything regarding the system.
As we said, you're in the right place.
The Operational Level includes:
- Named Solution Success Manager
- Hands-on functional assistance to get your system projects executed and ready to start delivering value
- Open office hours and extended support hours available to anyone on your staff and team
- New module identification, prioritization and implementation
- Technical guidance
- Custom development & scripting
- Custom training classes & training library based on your system and processes
- Quarterly business reviews to ensure both tactical and strategic milestones are being achieved
Get the most out of your investment by partnering with the business and technical NetSuite consulting experts at Doozy – on your terms and on your timeline.
Strategic Level
If you're looking for a team of NetSuite optimization maestros, come in and pull up a chair. You found us.
The Strategic Level includes everything from the Operational Level PLUS access to a team of experts available to fully integrate and optimize (maybe even revolutionize!) your NetSuite platform. Having the same senior team on your implementation will create efficiencies in communication and collaboration, leading to a better overall experience within your organization.
The Strategic Level includes:
- Named Solution Architect, Solution Success Manager and Craft Beverage Industry Specialists working in tandem to provide 360-degree system support and services
- After-hours services so that you have confidence during your busiest times of year (including Black Friday)
- Continuous system refinement, including full integrations with third-party software as well as scripting and configuration
- Release preview regression testing, risk mitigation and advisement
- System performance report interpretation and advisement on improvement options
Don't go it alone. Let us empower you and your company to get every possible benefit from your NetSuite investment.
Our Customers Don't Settle.
That's Why They Choose Us.
With years of NetSuite implementations, upgrades and customizations under our collective belt, there's not much we haven't seen – or optimized. Let's talk about how we can support you and your team through the transition to NetSuite and the system optimization projects that follow.
As a Doozy Think Tank client, you'll get:
- The quickest path to ROI
- Lightning fast access to NetSuite experts
- Single team support across the entire platform and any integrations
- Single ‘pane of glass’ view across your end-to-end operations and business tech stack
- Experts in compliance, financial reporting and customization at your service
- Product developers and alcoholic beverage industry specialists
