NETSUITE SUPPORT
Doozy Think Tank
Everything You Need
Right When You Need It
Our Doozy Think Tank support team is available to NetSuite and Doozy Solutions customers for ongoing, retainer-based engagements.
Team members share true expertise in NetSuite, NetSuite for Agriculture and Crafted ERP, including escalation and trouble-shooting methodologies, to get the situation stabilized and your business back on track in a matter of minutes or hours – not days or weeks.
GUIDED SUPPORT
Guided Support level is where support truly begins. Guided Support team members are available to provide guidance on relatively low-level issues and keep your staff focused on its work – not IT work. Guided Support resources also take over ticket management with NetSuite so that you have a single point of contact for your entire solution – and the tech companies which service it.
A monthly engagement with Guided Support includes:
- Functional assistance on an as-needed basis
- Severity Level 1 and 2 identification, reporting and mitigation strategies
- Severity Levels 3 and 4 knowledge resource guidance
- Alternative solutions
- Service level target of less than 4 hours
BASIC SUPPORT
Doozy Basic Support is included with every NetSuite +
Crafted ERP subscription and is
specific to Crafted ERP functionality. It covers “break/fix” and includes access to a
comprehensive self-service library of resources in the Crafted Customer Success Center.
Basic Support resources will only identify, report on and provide minimal assistance with
“Severity Level 1” cases. Customers also receive NetSuite SuiteSupport Basic Support with
any NetSuite purchase.
INTERESTED IN CHATTING ABOUT
OUR NETSUITE SUPPORT OFFERINGS?
Reach out and let's discuss your priorities, needs and timing.