NetSuite Customer Relationship Management (CRM)

Overview

Customers are the life-line of any business. And today, customers have gotten used to better, more informed, and more personalized service. Customer satisfaction has become the core of every business, big and small. In this modern-day market, customer relationship management is the only way to build a strong customer base while making organizational processes robust.

NetSuite’s Customer Relationship Management (CRM) software is the only cloud solution that delivers a real-time, 360-degree view of your customers. NetSuite’s CRM provides a seamless flow of information across the entire customer life-cycle—from lead all the way through opportunity, sales order, fulfillment, renewal, up-sell, cross-sell and support. CRM provides a seamless flow of information across the entire customer life-cycle - from lead to prospect to customer.

In addition to offering traditional CRM capabilities such as SFA, customer service management and marketing automation, NetSuite’ CRM delivers quotes, order management, commissions, sales forecasting and integrated eCommerce capabilities.

 

CAPABILITIES

Delivers powerful CRM capabilities, including sales force automation (SFA), marketing automation, customer support and service.

CUSTOMERS

Elevates productivity across the organization with a 360-degree view of your customers.

PERFORMANCE

Improves sales performance through forecasting, upsell and commission management. Includes powerful sales performance management, order management and partner management.